Returns & Refunds

Returns Policy:

We want happy customers so if you’re order is incorrect we will work to get it fixed! If you’ve ordered too much or just not happy with the product you have 14 days to return any new (unused and unopened) goods.  Proof of purchase is required.

Returns exclude Perishable and Consumable Items such as:

• Formula, Snacks, Food, Diapers, Binkies, Bottles, Bibs, Cosmetics
• Any item which shows signs of use (torn seal, open box or packaging) or otherwise is in a condition other than it was received cannot be returned.
• Any item which has been opened or tampered with is considered used and cannot be returned. 

This is due to anti-tampering laws which are in place to prohibit the sales of returned food goods. You will be responsible for the shipping carrier and cost. If you qualified for free shipping, our cost of shipping will be deducted from your refund. Once received please allow 5-7 business days for processing.

Please contact us if you have any questions, we're happy to help!

Our Process:

Please contact us to request a return.

We will respond to your return request promptly. You have 14 days from the day the RMA is issued to return your item so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging. We need to get all products (and their packaging) back in new condition. Place all merchandise in a shipping box. You may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. We will follow up to the return request with the RMA number and additional return instructions.

You are responsible for all shipping costs associated with getting your order back to our Chicago warehouse.

Once your return is received and inspected by Blossum (usually within 7 days of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment or store credit will be issued, customer's choice. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

 

Please retain your return tracking information. Blossum is not responsible for packages lost during shipment. You will receive a confirmation email from us when your return is processed, which will include the full details of refund. 

Damaged Products:

All items are checked for quality prior to shipment however damages sometimes occur during the transit of the goods to you. If you receive a damaged item, please contact us (support@shopblossum.com) immediately and include photos of the damaged box (exterior) and make sure to include your order number.