We want happy customers so if you’re order is incorrect we will work to get it fixed! If you’ve ordered too much or just not happy with the product you have 14 days to return any new (unused and unopened) goods. Proof of purchase is required.Returns exclude Perishable and Consumable Items such as:
Please contact us to request a return.
We will respond to your return request promptly. You have 14 days from the day the RMA is issued to return your item so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging. We need to get all products (and their packaging) back in new condition. Place all merchandise in a shipping box. You may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. We will follow up to the return request with the RMA number and additional return instructions.You are responsible for all shipping costs associated with getting your order back to our Chicago warehouse.
Please retain your return tracking information. Blossum is not responsible for packages lost during shipment. You will receive a confirmation email from us when your return is processed, which will include the full details of refund.
All items are checked for quality prior to shipment however damages sometimes occur during the transit of the goods to you. If you receive a damaged item, please contact us (firstname.lastname@example.org) immediately and include photos of the damaged box (exterior) and make sure to include your order number.